FAQ

  • Why aren't the changes I made in the app configuration (from website) reflecting in the mobile app?

    Try refreshing the dashboard using pull-to-refresh, or close the mobile app completely and restart it. This should help sync the changes.

  • How do I set the call recording path?

    You can use this feature only if your mobile device supports call recording. To set the call recording path, log in to the Alben app. Go to profile, click on 'Settings', then select 'Call Recording Path'. Choose the folder where your default call recording app stores recordings.

  • Why are my location logs not being created?

    Location logs are generated only when you are checked in. If you were checked in but still logs were not created, it's possible that Android's battery management or app standby feature may have terminated the app or placed it in sleep mode due to inactivity. Try staying active within the app at regular intervals. If the issue persists, please contact us at +91 78878 86880.

  • How can I disable popups for incoming/outgoing calls on my personal number?

    Log in to the Alben app. Go to Profile, tap on Settings, and then tap on Select SIM. Choose the SIM for which you want to receive popups. This SIM will also be set as the default SIM for the dialer.

  • How are working hours tracked in the app?

    Ensure that you are checked in when you start working. Working hours are calculated based on the time between the valid shift start time and shift end time, excluding any checked-out duration. You can view your current attendance status on the Dashboard of the app.

  • Why does my autodial stop after receiving an incoming call?

    To ensure a seamless experience, the autodial feature is paused when you receive an incoming call. You can resume autodialing from where you left off by clicking on 'Start Auto Dialer'.

  • Why am I seeing a white screen after logging in?

    This may be due to no data connection or a poor data connection. Ensure you are connected to a stable network and try again. If the issue persists, feel free to call us at +91 78878 86880.

  • Why can't I choose a location while creating a visit log?

    To maintain the integrity of visit logs, the app automatically uses the current device location. This ensures accurate and reliable records.

  • Can I use the mobile application in offline mode?

    Yes, you can use certain features of the mobile application in offline mode. This includes creating call logs, visit logs, and contacts. Once you are connected to the internet, your offline data will automatically sync without any manual intervention. However, certain features, such as check-in/check-out, strictly require an internet connection.

  • What should I do if my app is crashing?

    You can try clearing the cache. Go to Settings > Apps > Manage Apps > select Alben.io > click on Clear Data, then choose Clear Cache or Clear All Data. The options may vary depending on your device.

  • What permissions do I need to grant for the Alben.io app?

    The Alben.io app requires the following permissions: Location, Background Location, Notifications, Display Over Other Apps, Disable Battery Optimization for Alben.io, Auto-start, Contacts, Phone, and Storage. Required permissions may vary depending on your device and role.

  • I have added some contacts through the mobile app, but I don't see them in the autodial list.

    Only contacts assigned to you by the business owner as autodial under a specific product/category will appear in the autodial list.

  • What do I need to do before I start working in offline mode?

    Before working in offline mode, ensure you load all configurations & data by connecting to a strong data network. Also, make sure you are checked in before going offline.

  • What do I need to do to stop unwanted popups on my personal contacts?

    To stop popups for specific numbers, add those numbers to your personal list. You can categorize a contact as personal when the first popup appears.