Privacy Policy

Last Updated: 30 January 2026

1. Introduction

This privacy notice describes how and why SelfTech Solutions Pvt. Ltd. ("Company," "we," "us," or "our") might collect, store, use, and/or share ("process") your information when you use the Alben.io mobile application. The Alben.io application is operated by SelfTech Solutions Pvt. Ltd., and all ideas and information within are our intellectual property, protected by copyright and trademark laws. By downloading, installing, or accessing Alben.io, you acknowledge these terms; if you disagree, you must refrain from using the application.

2. Information We Collect

We collect personal information that you voluntarily provide when you register, subscribe to services, or contact us. This includes:

  • User Information: Name, phone number, email address, and country.
  • Call Log Data: Call time, type, duration, calling/receiving numbers, and associated contact names.
  • Device Details: Device ID, model, manufacturer, mobile number, FCM ID, app version, Android version, SDK version, SIM ID, operating system, browser, network, and IP address.
  • Contacts and Storage: Names and phone numbers from your contacts, and access to read/write storage for managing files like call recordings.

2.1 Information We DO NOT Collect

We are committed to your privacy and do not:

  • Receive information from third parties regarding your usage.
  • Access payment details such as bank accounts or credit card numbers; these are processed securely by third-party partners and are not shared with the Alben.io application.
  • Knowingly collect data from or market to children under 18 years of age.

2.2 Information Automatically Collected

Some information is collected automatically when you navigate our services, including your Internet Protocol (IP) address, browser and device characteristics, operating system, language preferences, and information about how and when you use the application. This is used primarily to maintain security, operation, and for internal analytics.

2.3 Local Data Storage

We request permission to read and write to your device's external storage to manage file systems.

3. How We Use Information

We process your information to provide, improve, and administer our services, communicate with you, and ensure security and fraud prevention. Specifically, we use data to:

  • Analyze call data to generate reports and statistics for users.
  • Facilitate account creation and authentication.
  • Manage call recordings to allow users to review conversation quality.
  • Deliver push notifications regarding account updates or specific features.

4. Third-Party Services

While we do not sell your data, we may share information in specific situations, such as business transfers or with affiliates who must honour this policy.

4.1 List of Third-Parties

  • Crash Analytics: For data storage and technical analysis.
  • Internal Databases: For data storage and analysis purposes.

5. Data Security

Alben.io is strongly encrypted to ensure the safety of personal information during logins, upgrades, and payments. We have implemented technical and organisational security measures; however, please be aware that no electronic transmission or storage technology can be guaranteed 100% secure. Transmission of information is at your own risk.

6. Children's Privacy

Alben.io is not designed for users under the age of 18. We do not intentionally collect personal information from minors. If we learn that such data has been collected without parental consent, we will deactivate the account and take measures to promptly delete the records.

7. Your Rights and Choices

7.1 Data Control

Depending on your location, you may have the right to request access to, rectification of, or erasure of your personal information. You may review or change your account information at any time by contacting us. Authorities may also delete information via in-app access or by contacting our support team.

7.2 Permissions

You have the option to manage or revoke the following permissions in your device settings at any time:

  • Read/Write Contacts and Call Logs: For displaying data and report generation.
  • Storage: To save and access files necessary for app functionality, such as storing captured images and documents.
  • Contacts: To import contacts and classify them for communication purposes.
  • Phone: To facilitate direct calling from within the app for contacting team members or clients.
  • Location: For check-in/check-out and periodic tracking if configured by a business owner.
  • Overlay/System Alert: To display post-call pop-ups for adding notes.
  • Battery Optimisation: To allow the app to run in the background without restriction.

8. Data Retention

We keep your information for as long as necessary to fulfil the purposes outlined in this notice, unless a longer period is required by law. When no legitimate business need remains, we will delete or anonymise the data. Note that while users can flag call logs for deletion, some logs may be saved over the cloud for business configurations.

9. International Users

If you are located in the EEA, UK, or Canada, you have specific rights under applicable data protection laws, such as the GDPR. For Indian users, rights and remedies are available under applicable Indian laws.

10. Changes to This Privacy Policy

We may update this policy from time to time to stay compliant with relevant laws. We will notify you of any changes by posting the new policy on this page, and we encourage you to review it periodically.

11. No Sale of Data

We are committed to protecting your data and do not sell, trade, or transfer our users' names or phone numbers to third parties.

12. Open Source and Transparency

We aim for transparency in how we process your information, only acting when we have a valid legal reason to do so, such as your consent or legal obligations. Authorities are provided with in-app access to manage and delete data as required.

13. Contact Us

For questions or concerns regarding this policy, you may contact our Grievance Officer:

  • Email: admin@selftech.in
  • Phone: +91 788 788 6880
  • Address: SelfTech Solutions Private Limited, 2th Floor, 14/3, Ram Hi-Tech, IT Park, Gayatri Nagar, Nagpur, Maharashtra-440022.

14. Legal Compliance

We are dedicated to complying with all applicable data protection laws and regulations. We may process your information to cooperate with law enforcement or regulatory agencies where we believe it is necessary for legal obligations.

15. Consent

Alben.io only collects information after you provide your explicit consent. You have the right to withdraw your consent at any time by contacting us, though this will not affect the lawfulness of processing conducted prior to the withdrawal. Discontinuing consent may lead to the discontinuation of access to the application services.